FCC and ISPs Clash Over Customer Service Standards

Customer service executives working

The Federal Communications Commission (FCC) has launched an inquiry into the customer service practices of internet service providers (ISPs), citing consumer complaints about service quality and difficulties in switching providers. In response, industry representatives claim that existing competitive pressures ensure high-quality, user-friendly service, rendering additional regulations unnecessary.

Leveraging Alternative Technologies to Bridge the Digital Divide in Rural America

The National Telecommunications and Information Administration (NTIA) launched its Broadband Equity, Access, and Deployment (BEAD) program to provide reliable high-speed internet to every household in America. While traditional fiber-optic and cable broadband dominate deployment plans, alternative technologies are emerging as a critical component for reaching the nation’s most underserved and remote areas.

Challenges in Broadband Expansion in West Virginia

Efforts to expand broadband access in West Virginia face a critical challenge: the rules governing utility pole attachments. While federal funding provides a promising opportunity to bridge the digital divide, disputes over pole access and cost-sharing could delay progress and leave underserved communities waiting for vital connectivity.

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